Refund policy

Damages and issues

Please note that we have a no-return policy. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any question at hello@sabajamsf.com.

We are not responsible for packages stolen or missing after they have been successfully delivered.

Exchanges

Exchanges are only permitted on non-food items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Return shipping costs are responsibility of the buyer. If you wish to exchange an item, please contact us at hello@sabajamsf.com within 7 days of your order's arrival. Exchanges initiated past this 7-day window will not be accepted. We do not offer free return shipping - all return shipping costs are the responsibility of the customer.